4 months ago
The PostgreSQL Container on our prod environment has suddenly stopped. The logs says that it has received a SIGTERM, but we haven't undeployed it.
`
sending signal SIGTERM to container
Stopping Container
`
Deployment ID: 50d3685
Can you point to us what has happened? Why is it stopped on it's own as nothing from our side has been done?
5 Replies
4 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
4 months ago
Hi there, we sometimes rebalance the workloads on the platform as you see from the tooltip you have above your workload.
Since you are Hobby, we did redeploy your workload as you can see.
Status changed to Awaiting User Response Railway • 4 months ago
4 months ago
I don't mind the rebalancing. I'm saying that the service was not redeployed and just stopped. The next deployment was done from me manually after 1 hour.
Now I have 'This service was migrated to a legacy region in EU West'.
Can we investigate why the service was stopped and not redeployed as you're saying?
Also can you point me where exactly I can find the 'as you see from the tooltip you have above your workload.' because I'm not sure I'm looking on the right place?
Status changed to Awaiting Railway Response Railway • 4 months ago
4 months ago
Today we faced the same issue. The instance 5422726 suddenly stopped responding to the application. We tried to redeploy, but the next two deploys (bc66fb9 and 6becbb4) failed with
```
Pre-deploy › Migrate volumes (07:05)
Volume migration failed.
```
We had to wait a while so that the next deployment was successfull (24 minutes after the lasgt failed).
Can you elaborate what is happening? We have not changed anything on our side and there are suddenly some database problems.
Also the redeploys of the databases have changed the collation version so we had to take care of that too.
4 months ago
Hi Petar,
This was caused by an incident related to a single degraded host in EU earlier today: https://status.railway.com/cmelkuddv0004havczuftvf3w
We apologize for the inconvenience. If you experience this again, please let us know.
Regards,
Christian
Status changed to Awaiting User Response Railway • 4 months ago
3 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 3 months ago