Prepaid for 2 months worth of credits, lasted 1 month only

foraeons

TRIALOP

2 years ago

Dear Railway team,

On 27 of March I paid for $10 credits, which are supposed to last 2 months. Invoice number F9A2BE2E

However, I realised that I ran out of credits. I realised I have been charged twice for the April subscription.

Please kindly help me look into this.

Solved

9 Replies

brody

EMPLOYEE

2 years ago

Would you mind attaching a quick screenshot of the two charges for April?

foraeons

TRIALOP

2 years ago

Here

Attachments

screenshot.png

brody

EMPLOYEE

2 years ago

What's your current credit balance?

2 years ago

2 years ago

Here is a screenshot

Attachments

Screenshot_...

brody

EMPLOYEE

2 years ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response brody • almost 2 years ago

david

EMPLOYEE

2 years ago

Can you check your credit card statement to confirm you were billed for April?

I see that the charges in April were $5 and $0 and the $5 was paid for with your account balance.

I also do not see any payments for April. Therefore I suspect you may find that you were not charged in April.

Please let me know and we'll fix the issue if there is one.

foraeons

TRIALOP

2 years ago

Hi David, I was not charged in April because in March 27, I topped up $10 prepaid credits for the next 2 months. I was charged $10 in March

david

EMPLOYEE

2 years ago

I have issued a refund for $10 for the March 26 payment. Please allow a few days for the refund to process.

Thanks and let us know if any other issues.

Status changed to Solved Railway • almost 2 years ago

foraeons

TRIALOP

2 years ago

Thanks a lot!