a year ago
Hi i just received my invoice for PRO plan and it's not clear for me why total amount is different in last two payments.
August 15 - 20.00$ - no. D7F14C1D-0008- $3.04 Usage
September 15 - 24.60$ - no. D7F14C1D-0009- $7.74 Usage
Can you please explain why my latest payment is higher than 20$ even if I didn't exceed 20$ limit of usage?
11 Replies
a year ago
Hey, are you able to share a detailed screenshot of your invoice? Just from that we can't say much
I see that tax is different but why there was a change, I didn't update any address or billing information between those two payments
a year ago
I'll let the team get the final answer, but my two cents is that it's related to their new requirement for billing information, which might trigger different tax calculations or processing flows and thus should be expected.
I don't know if they're going to reply on here so I would recommend opening a private thread on to make sure. As a Pro user you'll get a reply within 1-2 days
a year ago
Let me see if I can get someone else to bump this to the team, are you able to do that? @Error
a year ago
Reading over this then will decide what to do from there.
a year ago
I'll go ahead and bring this up to the team.
a year ago
!t
a year ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response noahd • about 1 year ago
a year ago
The Pro plan minimum is $20/mo plus VAT.
VAT is relatively new.
Here are the docs: https://docs.railway.com/reference/accounts#billing
You should also have several email notifications about VAT.
Status changed to Awaiting User Response Railway • about 1 year ago
Status changed to Solved pasiekak • about 1 year ago