Pricing too low - Some volumes not reported despite usage!
thesirlan
HOBBYOP

a month ago

Hi Railway team,

I wanted to responsibly report what may be a billing or volume reporting issue affecting one of my Postgres service volumes.

From 1 April, the Postgres volume appears to stop being reflected in billing/reporting, even though the database is still online and the data is still fully present. I noticed that my other volumes like Redis continues to report normally, so this seems isolated to one volume attached to Postgres rather than being a project-wide issue.

I’m raising this because I want to make sure you’re aware in case the platform is under-reporting billable Postgres volume usage across more than just my workspace.

What I’m observing:

  • Postgres service is online
  • Database contents are still intact and accessible
  • Postgres volume storage reporting appears to drop off to 0 from 1 April
  • Other volumes are fine

I’m not sure whether this is purely a UI/metrics issue or something that could also affect billing, but it seemed important to report. It's not included in my usage panel either.

3 Screenshots attached:

  • First one shows no data seen in the canvas for the volume
  • Second one shows reporting stops on April 1st (If I click on anything less than 30 days it's empty)
  • 3rd one shows the total project drop off on the same date

This project is small fry as it's pre-prod - but just concerned this might be happening across the platform 🙂

content.png

content.png

content.png

0 Replies

Welcome!

Sign in to your Railway account to join the conversation.

Loading...