Hi Railway Support Team,

I am opening this ticket from a secondary account because my primary account was caught in an automatic false positive ban for "Card Testing" when I tried to process my subscription payment.

Since the account is suspended, I cannot access the dashboard or open a ticket from there.

Primary Account Details:

• Email: systemkarislabs@outlook.com
• Company/Projects: Karis Labs (4 active SaaS projects currently offline)

Our production environments are completely down, and real corporate clients are being severely impacted at this exact moment. We are a legitimate business, and this is an urgent matter for us.

Could an engineer or conductor please review the status of my primary account (systemkarislabs@outlook.com) and lift the automated suspension? We want to clear any payment issues immediately.

Thank you for your urgent assistance.