Hi Team,

I am posting from this secondary account because my primary account (systemkarislabs@outlook.com) was caught in an automatic false positive ban for "Card Testing" when I simply tried to process my active subscription payment.

I opened a ticket about this, but an employee named Brody just told me to follow the standard appeal process and immediately closed the ticket, ignoring the fact that our systems are entirely offline.

I want to express my deep disappointment and frustration with how Railway treats a paying customer who is actively trying to resolve a billing issue. We received absolutely no prior warning, and our infrastructure was abruptly cut off.

Primary Account Details:

• Email: systemkarislabs@outlook.com
• Company/Projects: Karis Labs (4 live SaaS applications)

Our production environments are completely down, causing severe financial losses and reputational damage to our business at this exact second. Real corporate clients are being heavily affected, and we cannot afford to wait days for a standard email reply when we are a legitimate business trying to pay you.

Can a Conductor or another Engineer please escalate this internally, review the status of my primary account, and lift this automated suspension?

Thank you.