16 days ago
Follow up from this thread https://discord.com/channels/713503345364697088/1517453266923946064
Limits are back to 24GB/vCPU
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8 Replies
16 days ago
I'll raise this for you again 😭
16 days ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response Railway • 16 days ago
16 days ago
Any idea what could have triggered this on your end?
16 days ago
(I've put you back on 32/32)
16 days ago
No clue, didn’t do anything since you fixed it a few days ago.
I tried redeploying the service before creating the thread just in case but it stayed at 24.
15 days ago
To answer "what triggered it": nothing on your end. A subscription/billing event (for example an invoice cycle, or recovering from a failed/$0 invoice) was incorrectly bumping grandfathered Pro accounts to the newer 24 vCPU/GB limits version, which is exactly why it came back after we set you to 32 and even after you redeployed. You're on 32/32, and we have a fix in review that stops billing events from changing your limits version, so it won't reset again. Sorry for the runaround. — Angelo
Status changed to Awaiting User Response Railway • 15 days ago
15 days ago
Quick follow-up: the underlying fix just merged. The bug was that routine subscription/billing events were re-applying the newer limits version to grandfathered accounts like yours, which is why it kept coming back even after we set you to 32. That's now scoped so the limits version only changes on an actual cancellation, not on re-subscribe or billing cycles. Your 32/32 will stay put now, no more resets. Thanks for your patience through the back-and-forth. — Angelo
15 days ago
incredible, back to 24
(posted in the wrong thread initially, sorry)
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14 days ago
You are back on 32/32, and I have merged a fix that will prevent the limits downgrade from happening again.
7 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 7 days ago