a month ago
Hi, our project "bapull-cs" (production, project ID
8dc373e8-9866-44c4-9983-31f6a295c182) is currently CRASHED and restricted
with the error: "Service for this project is restricted due to the
following violations: exceed_egress_quota."
We are on the PRO plan with a valid payment method and successful billing
history. This billing cycle (Jun 14 - Jul 14) our current usage is only
$1.36 out of the $20 included usage, and we have NOT hit any usage limit.
Our egress cost is very low (about $0.51).
We don't understand why the project was restricted for exceeding an egress
quota. Could you please investigate and restore service for this project?
Thank you.
2 Replies
Status changed to Awaiting Railway Response Railway • about 2 months ago
a month ago
This thread has been opened as a public bounty so the community can help solve it. The thread and any further activity are now visible to everyone.
Status changed to Open Railway • about 2 months ago