N/A

hello,

could you explain how you ended up accidentally upgrading to pro to begin with? we want to make this process as error free as possible.

I wouldn't call it an 'accident' per se… I just didn't think it'd be so easy to take an action that would cause my card issuer to email me.

I was on the plans page in workspace settings, trying to compare the plans, and then I clicked on upgrade to pro.

we show a prompt that asks you if you would like to confirm the upgrade, did you not get a prompt perhaps?

I did, I actually did.. No issue there

any way we could make it more clearer?

Maybe this is unique to me, but I didn't quite understand I'd be deducted $20 immediately…

I guess I should've asked for clarity on here before clicking though

Is there a way to rollback to Hobby, I really don't have a need for the Pro features as of yet…

full transparency here, you are not the first, could you help us to understand why you didn't think you'd be charged and what could have been done to clarify that before you upgraded?

yes I'll handle that Monday for you, just wanting to gather feedback right now

Okay well, usually when a 'new' payment is about to happen, I'd expect to be taking to a checkout page to confirm, and so on… I understand my card is already saved to Railway's stripe account so this step wasn't really needed for the system to process the payment.

But it would've made it a lot clearer what's going on.

It may help to add "You'll be charged $20" to this prompt if thats the case

https://up.erisa.uk/firefox_4rRbpOprTQ.png

A modal charging me money I would expect to tell me that and how much

Yeah, that alone would make a big difference tbh

hey all, thank you for the feedback, this is now the modal we show -

i've also downgraded you to Hobby manually

Thank you!

no problem!

!s