Problem connecting to the plan
airnova567
FREEOP

2 months ago

I paid for the plan, but it says Trial Expired, even though I've already paid for everything and the plan should have been connected.

Solved

1 Replies

medim
MODERATOR

2 months ago

I will escalate this to the team!
@Jesse open your own help thread so I can also escalate it! 🙂


medim
MODERATOR

2 months ago

!t


medim
MODERATOR

2 months ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response medim about 2 months ago


airnova567
FREEOP

2 months ago

What I need to do?


medim
MODERATOR

2 months ago

just wait, the team will get back to you


medim
MODERATOR

2 months ago

if you can get the invoice number in advance and send it here, that would help


airnova567
FREEOP

2 months ago

DOA7F9BR-0003


brody
EMPLOYEE

2 months ago

You paid an old outstanding invoice, but since it remained unpaid for an extended period, your Railway account was cancelled.

To continue using Railway, you'll need to upgrade to a paid plan again.


Status changed to Awaiting User Response Railway about 2 months ago


brody
EMPLOYEE

2 months ago

!s


Status changed to Solved brody about 2 months ago


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