5 months ago
Hi team, I attempted a volume migration from us-west1 to us-west2 on my Postgres service (project: eyes_volumes), and it failed during pre-deploy with “Volume migration failed.”
Now I cannot access the database nor rollback.
Is there any way to recover the previous volume data or restore from a backend snapshot?
Thanks in advance.
7 Replies
5 months ago
Our team is working on getting back to you as soon as possible. In the meantime, we've found the following might help you get unlocked faster:
🧵 Urgent: Lost Postgres Data After Region Change (us-west1 to us-west2)
🧵 Urgent: Lost Postgres Data After Region Change (us-west1 to us-west2)
If you find the answer from one of these, please let us know by solving the thread! Otherwise, we’ll be in touch.
5 months ago
https://railway.com/project/b1ea8d60-64a5-4105-87eb-c619bed41b9d/service/a76eee23-721a-4f63-bbeb-1e1a26f9c3ec/data?environmentId=bcbe1af3-89b7-41c3-ac79-fae2c1912aa0
it gives
Migrate volumes
(00:04)
Volume migration failed.
5 months ago
Hey there Lilian,
I am going to trigger a migration to see what went wrong. I believe I made the machine turn off. Will go ahead and fix that once I find out which host it's on.
Status changed to Awaiting User Response Railway • 5 months ago
5 months ago
ok thanks so where are they?
Do I need to do something?
Status changed to Awaiting Railway Response Railway • 5 months ago
5 months ago
Hello!
We've escalated your issue to our engineering team.
We aim to provide an update within 1 business day.
Please reply to this thread if you have any questions!
Status changed to Awaiting User Response Railway • 5 months ago
lilianpamphile
ok thanks so where are they?Do I need to do something?
5 months ago
Nope, you didn't need to do anything! I've taken care of this for you! Could you you please confirm everything looks good?
chandrika
Nope, you didn't need to do anything! I've taken care of this for you! Could you you please confirm everything looks good?
5 months ago
It’s perfect, thanks you so much !!
Status changed to Awaiting Railway Response Railway • 5 months ago
Status changed to Solved angelo-railway • 5 months ago
5 months ago
✅ The ticket Storage Migration Issue has been marked as completed.