a month ago
Got the outbound traffic maintenance email at 17:22 UTC. It`s been down for more than an hour already.
Service is still serving 502s / ETIMEDOUT. What can I do on my side, if anything?
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18 Replies
@Brody could you confirm if this is a Railway issue or a Cloudflare issue?
a month ago
Neither.
a month ago
Have you redeployed your service?
we started having issues 2 hours ago but no luck understanding what's going on, no recent deployments. DBs are working fine
just these logs showing up
Attachments
a month ago
Please do then.
a month ago
AWS shut outbound off for the host you where on.
ok cool, followup Qs:
- aren't we on Railway metal? or just for building the containers?
- can't we detect and auto-redeploy once issues like this happen?
a month ago
Railway metal isn't relevant anymore, services may be put on GCP or AWS depending on availability at any given time, same performance and same cost, so no worries there.
This is something we are already talking to our AWS rep with, it shouldn't happen again.
ok so nothing much to do on our end? should we just expect improvements happening from Railway and other providers?
a month ago
Correct, we are always improving something!
we love Railway, but unfortunately these incidents are very costly with our customers
hope Railway is also thinking on some "auto-resolve" systems that after these incidents it goes back to normal rather than relying on manual interventions
a month ago
really +1 on this, shouldn't have to manually do things to work around incidents