Production down: Postgres catatonit pid1 error, API 502
moren001127
PROOP

a month ago

Hi Railway team,

Production is down.

Project ID: b5c96610-f9ef-4944-b302-0bcfc0b04c83

Environment ID: 11aab17f-d32f-4672-85ca-9fc739fd55e9 production

API service ID: 6b90e53f-6e21-47f5-93da-5744a90521e4

Postgres service ID: 5dc68903-4eec-44d7-a9d7-cdaef1385ae6

Postgres deployment ID: ae0dc7d0-5ac1-42db-bd5a-01e8010f8d7c

Public API: https://mali-musavir-app-production.up.railway.app

API returns 502. API logs show Prisma P1001: cannot reach postgres.railway.internal:5432.

Postgres was crashed. After dashboard restart the Postgres deploy logs repeatedly show:

ERROR (catatonit:2): failed to exec pid1: No such file or directory

This looks like a Railway Postgres image/runtime/volume/internal networking issue after the platform incident. Production portal cannot log in because API cannot reach Postgres.

Please restore the Postgres service without resetting or deleting the volume.

Solved

1 Replies

Status changed to Awaiting Railway Response Railway about 1 month ago


a month ago

I have redeployed your database, and it is back online. We sincerely apologize for the service disruption.


Status changed to Awaiting User Response Railway about 1 month ago


Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 29 days ago


Welcome!

Sign in to your Railway account to join the conversation.

Loading...