4 months ago
Hello Railway Support,
My production Postgres database has been stuck in "Attempting to connect to the database..." state since February 11, 2026 at approximately 19:00 (UTC+5).
PROJECT DETAILS:
- Project: dentafull
- Environment: production
- Database Service: Postgres (empathetic-unity)
- Affected Service: acceptable-emotion (backend)
ISSUE:
The database dashboard shows it's perpetually trying to connect but never succeeds. All database queries from my backend fail with:
Error: Can't reach database server at switchyard.proxy.rlwy.net:56686
WHAT'S WORKING:
Backend service deploys successfully
Authentication works (no database needed)
DATABASE_URL environment variable is set correctly
WHAT'S NOT WORKING:
All Prisma database queries timeout
Database connection stuck in "Attempting to connect" state
Postgres proxy (switchyard.proxy.rlwy.net:56686) is unreachable
IMPACT:
This is a production application with active users. I CANNOT lose the existing database data - it contains critical customer information.
REQUEST:
Please investigate the database proxy connectivity issue and restore access while preserving all existing data.
GitHub Repo: https://github.com/ulugbekergashev/dentafull
Thank you for your urgent help!
2 Replies
4 months ago
Same issue here, @railway-team please advise ASAP - we need a solution URGENTLY!!!
4 months ago
Hey there!
It looks like this was a part of a recent incident we have. I just checked and it should be good to go now. Can you give it a look and let me know what you're seeing?
Post mortem is here in case you're interested in reading it.
Status changed to Awaiting User Response Railway • 4 months ago
4 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 4 months ago