a month ago
Project: CredosCRM1 (2fa7934a-f3bc-4fc4-ad58-12037659d838), production environment, service CredosCRM1.
Public domain credoscrm1.up.railway.app resolves to edge 69.46.46.97, where TCP :443 does not connect (times out) — the site has been down for days. The app itself is healthy: inside the container localhost:3000/healthz returns 200 and the process listens on :3000; domain sync status is ACTIVE, target port 3000.
Our staging domain credoscrm1-staging.up.railway.app (edge 69.46.46.127) works fine. We already tried: multiple redeploys and removing/re-adding the production domain — the new domain still resolves to the same dead edge 69.46.46.97. Railway status page shows platform UP.
Please move the production service/domain off edge 69.46.46.97 (or fix that edge node). App and data are intact — this is purely edge routing.
Pinned Solution
a month ago
It's possible that your ISP is blocking the traffic. If that's the case, then unfortunately, Railway won't be able to do anything about this.
Though you can attempt to deploy in different regions (eg, EU or Asia), this feature is only available to paid plan users.
6 Replies
a month ago
This thread has been opened as a bounty so the community can help solve it.
Status changed to Open Railway • about 1 month ago
a month ago
I'm able to access your site just fine. Have you tried accessing it from an incognito browser, a different device/network, or with a VPN?
Attachments
0x5b62656e5d
I'm able to access your site just fine. Have you tried accessing it from an incognito browser, a different device/network, or with a VPN? 
a month ago
a month ago
It's possible that your ISP is blocking the traffic. If that's the case, then unfortunately, Railway won't be able to do anything about this.
Though you can attempt to deploy in different regions (eg, EU or Asia), this feature is only available to paid plan users.
0x5b62656e5d
It's possible that your ISP is blocking the traffic. If that's the case, then unfortunately, Railway won't be able to do anything about this. Though you can attempt to deploy in different regions (eg, EU or Asia), this feature is only available to paid plan users.
a month ago
Thanks for you reply i'll check our network
Status changed to Open 0x5b62656e5d • about 1 month ago
Status changed to Solved 0x5b62656e5d • about 1 month ago
Status changed to Awaiting User Response 0x5b62656e5d • about 1 month ago
a month ago
Changing the region did not help
Status changed to Awaiting Conductor Response Railway • about 1 month ago
dgecon
Thanks for you reply i'll check our network
a month ago
There are no restrictions in our network