production website is down
alexkring
HOBBYOP

a month ago

my website track-analysis.com is down right now due to the railway outage. looks like the railways website is also down, so i can't login to my project or see what is happening. when i try to login with email i see a black page that loads and says "unconditional drop overload"

is there any ETA on a resolution?

20 Replies

a month ago

Team is aware and are actively working on restoration, no ETA available but shouldn't be too long


alexkring
HOBBYOP

a month ago

thank you, i'll let me users know. let me know if there's anything i can do to help.


a month ago

Will do! You can follow in #🚨|incidents too for the most up to date information


rafaelmuttoni
PRO

a month ago

what is too long for Railway? @Fragly


rafaelmuttoni
PRO

a month ago

It's been 30min


a month ago

There is no ETA, the "shouldn't be too long" was my guess based on them saying their GCP account has been restored, they're still waiting on contact from Google and so there's no way to know how long the incident will be ongoing for, it depends on GCP's response time


rafaelmuttoni
PRO

a month ago

waiting for GCP reply can be 2 days, isn't Railway in direct contact like in a literally phone call or something to figure this out?


rafaelmuttoni
PRO

a month ago

@Fragly


a month ago

Yes, they're in direct contact right now


rafaelmuttoni
PRO

a month ago

nice ok


a month ago

We are in direct contact, working on bringing back everything, as they shut every single thing down.


rafaelmuttoni
PRO

a month ago

sorry guys for being a bit rude... got a lot of customers that are actively relying on our platform


a month ago

No worries, I understand. We are quite literally in the same boat as you right now.


juanvqz
HOBBY

a month ago

Hello! any updates?


a month ago

A lot of people are reporting seeing recovery, some of Railway services are still recovering


saurabhwalia
PRO

a month ago

Services are online but website is still down.


atspro2
PRO

a month ago

My app has been down for 5 hours now! When will this be fixed!


a month ago

No ETA unfortunately :(



yuvigr
HOBBY

a month ago

How is that possible that there is no ETA? how unrelaiable is this railway?


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