a month ago
Hi Railway Support Team,
I had a project running on the free (Trial) plan for about a month. When the free plan expired, my project was deleted before I could upgrade.
I have now upgraded to the Hobby plan (payment completed), but my project and all its associated data (including the database) are no longer visible in my dashboard.
I am urgently requesting the restoration of my deleted project and its database data if possible.
Account username: bassem-eltahawy
Current plan: Hobby (just upgraded/paid)
Issue: Project deleted after free trial expiry
Please help restore the project or at least the database. This is critical as the project contains important data.
Thank you.
1 Replies
a month ago
Your account is on the Hobby plan but has no projects or services. Per our data retention policy, volumes created by Trial accounts are deleted 30 days after credit expiration, and once a project and its data have been deleted, we are unable to restore them.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 27 days ago