You've just logged into the wrong Railway account, that's all.

Hi, Thanks for your reply. I’ve tried all possible login methods (email, GitHub, etc.) in different permutations and combinations, and have exhausted all options on my end.

Could you please help locate my account(s) and merge them if necessary, so I can access my project and investigate what happened to the production application?

We are not able to share account information, merge accounts, or grant access to accounts on your behalf, as this is a security boundary we cannot cross. It is your responsibility to know which login method you used to create your account. We are not able to assist further with this.

Thanks for the reply again.

So what am I supposed to do? Loose the data, keep on paying the bills and leave the application down ? Atleast, can I get some guidance on how I can access the required workspace. I think railway has messed my workspaces I I logged in using GitHub and email both. Please note the billing email is associated with the GitHub account as well.

Please help me finding my workspace such that I can get hold on billing, and status of the application deployed.

Any help or guidance on how can I access the required workspace would be highly appreciated.

Thanks

We understand the frustration, but our position has not changed. We are not able to share account information, merge accounts, or grant access to accounts on your behalf, as this is a security boundary we cannot cross. It is your responsibility to know which login method you used to create your account. There is no data loss - your data is still there, you simply need to log into the correct account. We will be closing this thread and will not be responding to further requests on this topic.