6 months ago
UPDATE 2:
Now that I can see logs, it appears my environment variables are not being passed to the build process.
UPDATE 1:
I received an update saying "All deployments are moving through normally".
However, build is now failing immediately with zero log output. whereas before the outage it was running just fine.
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I recently upgraded my account from the trial plan to the Hobby plan. A service that was previously running fine stopped once the trial ended. After the upgrade, it unexpectedly began a new deployment instead of running the last working deployment.
Unfortunately, the deployment consistently got stuck at the “Taking a snapshot of code” stage during the pre-build process.
In an attempt to resolve the issue, I deleted the service. However, the project is now stuck displaying “Applying 1 change” and has been in that state for over 30 minutes.
This has been a frustrating experience, especially right after entering my payment information. I’d appreciate your help in resolving this as soon as possible.
14 Replies
6 months ago
The service finally deleted, 38 minutes later.
However, creating a new service is now stuck in the same stage as before, "Taking a snapshot of the code..."
6 months ago
Hey, we currently have an incident going on regarding deployments. You can follow the status of the incident here: https://status.railway.com/cmbjq16p8001utrhgzh8s3rcf.
6 months ago
Thanks, would be nice to be informed of incidents within the Dashboard's UI.
Also the page you linked says "All system operational" – obviously not the case.
I can confirm that deployments for me are completely NOT operational.
gnomical
Thanks, would be nice to be informed of incidents within the Dashboard's UI.Also the page you linked says "All system operational" – obviously not the case. I can confirm that deployments for me are completely NOT operational.
6 months ago
Ongoing incidents are normally shown in the dashboard, however I am unsure of why this isn't the case for today's incident. I will raise this internally.
6 months ago
I received an update saying "All deployments are moving through normally".
However, my build is now failing immediately with zero log output. whereas before the outage it was running just fine.
gnomical
I received an update saying "All deployments are moving through normally".However, my build is now failing immediately with zero log output. whereas before the outage it was running just fine.
6 months ago
I have the same problem.
6 months ago
my builds are succeeding but zero log output
brody
Should be fixed.
6 months ago
it is now, thank you!
6 months ago
Now that I can see logs, it appears my environment variables are not being passed to the build process.
gnomical
Now that I can see logs, it appears my environment variables are not being passed to the build process.
6 months ago
That would be a separate issue, please open a new help thread.
Status changed to Solved brody • 6 months ago
Status changed to Solved brody • 6 months ago
brody
That would be a separate issue, please open a new help thread.
6 months ago
It’s not a separate issue. My issue is that your service went down and still hasn’t returned to a production ready state.
Status changed to Awaiting Railway Response Railway • 6 months ago
gnomical
It’s not a separate issue. My issue is that your service went down and still hasn’t returned to a production ready state.
6 months ago
Status changed to Solved gnomical • 6 months ago