8 months ago
Hi, after I login, I can't see any of my projects (they are still live via URL) . I also paid a few days ago. Who can i contact to resolve this?
16 Replies
8 months ago
Hello,
You likely have logged into the incorrect Railway account.
Hi, i login via GitHub, so that is sadly not the case… any chance this can get checked out?
8 months ago
Screenshot of your dashboard please.
8 months ago
Yeah thats a trial account, that means you have logged into the wrong account.
Could it be because my primary github email changed? because im 99% sure that i had all my services via this GitHub account (only have one)
8 months ago
Yes that could be why, you would need to log into the correct account and link your GitHub account.
I don’t have access to that email anymore (old uni email), hence i changed it in github. Any chance you can change this manually for me so i can login via GitHub again?
8 months ago
Please provide the following information as verification.
The account's current email address
The last 4 digits of the card used
The expiry of the card used (MM/YY)
The card type (Visa/Amex/etc)
The card's issuing bank
The last 3 invoices and the time in UTC that they were paid
And then of course the email you'd like to change to, but you'll likely need to delete your new Railway account before I can change the email of your previous account since no two Railway accounts can have the same email.
8 months ago
@DuxSec Information was flawless, please login with your new email
8 months ago
No problem, please go ahead and link your GitHub now.
8 months ago
!s
Status changed to Solved brody • 8 months ago
