Purchase and load Pro account with credits

2 years ago

I have credits on my Hobby account that I’d like to use to purchase a Pro subscription and transfer to the balance of. I’d like to add credits from my personal account every few months to upkeep it, whether it was possible on the dashboard or I would have to reach out, but I can’t seem to find a way to purchase a Pro subscription with credits. Is this something that is possible?

Solved

16 Replies

2 years ago

It is, but from what I've seen the team tell other users is that you'd have to load a very high minimum amount of credits on Pro to be on a pre-paid option, may I what's your reason for wanting Pro?


2 years ago

Extra resources, team permissions for collaboration, more log retention.


2 years ago

Gotcha, well you do have a significant amount of credit, so I'll escalate this to the team so they can give you the answer.


2 years ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response brody almost 2 years ago


2 years ago

Jack if you want to create a team and we move credits into it absolutely go for it

EDIT: By this I mean, create the team, let me know how many credits you want me to move over, and I'll move em over


2 years ago

Can I create a team without incurring the $20 charge on my card? I’d rather use the credits.


2 years ago

Oh hmm we might have patched that one. Lemme raise this up


2 years ago

Ticket added to triage


2 years ago

Okay, thank you! Do you have any projection on when this should be resolved so I can get started with Pro?


2 years ago

Looks like the team will be scoping this work on Friday. As with anything it's tough to give a projection on exact timing but I see the ticket has been made. Will keep you in the loop as possible -- and thanks again for raising.


2 years ago

Sounds good, thank you!


2 years ago

No problem!


2 years ago

Hey, was just reaching out wondering whether there was any update on this?


2 years ago

Looks like this work was backlogged to be able to prioritize real-money cash payouts, which were teased in the changelog this past week. As Jake mentioned previously we can help you move credits over meanwhile until the work from this ticket is scoped in the future. Thanks


2 years ago

That would be perfect, any chance you could create me a team in the backend or something and we can do that? Wishing to use my credits instead of incurring a $20 charge to create the team.


2 years ago

If you're able to wait 1-2 weeks you should be able to cash out template bounties and manage the subscription yourself. Adding a way to do this in-app will take more time since the issue is backlogged, sorry about that.


Status changed to Solved Railway almost 2 years ago


Railway
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2 years ago

This thread has been marked as solved automatically due to a lack of recent activity. Please open a new thread if you require further assistance. Thank you!


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