purchase credit option not available
anointing1234
HOBBYOP

10 months ago

please i ran out of credit i want to renew my plan by purchasing credit but no option is available to purchase credit

Solved

12 Replies

uxuz
MODERATOR

10 months ago

Hey, you have to either upgrade to the Hobby or Pro plan to continue using Railway.


anointing1234
HOBBYOP

10 months ago

i did but there is no option to purchase credit i dont have a credit card so how do i purchase credit using prepaid card

Attachments


anointing1234

i did but there is no option to purchase credit i dont have a credit card so how do i purchase credit using prepaid card

uxuz
MODERATOR

10 months ago

The Hobby plan costs $5 a month and includes $5 worth of usage for that month.


anointing1234
HOBBYOP

10 months ago

when ever i want to purchase using credit card i keep getting this card payment eror prepaid card canot be use to purchase credit


anointing1234

when ever i want to purchase using credit card i keep getting this card payment eror prepaid card canot be use to purchase credit

uxuz
MODERATOR

10 months ago

Unfortunately, you will have to use a different card if the card you are currently using doesn't work.


anointing1234
HOBBYOP

10 months ago

but i have been using visual prepaid card


anointing1234

but i have been using visual prepaid card

uxuz
MODERATOR

10 months ago

Unfortunately, I can't offer you more support on this issue, you will have to use a different card to subscribe to the Hobby plan.


anointing1234
HOBBYOP

10 months ago

ok which card can i use because i currently use prepaid cards from chipper cash


anointing1234

ok which card can i use because i currently use prepaid cards from chipper cash

uxuz
MODERATOR

10 months ago

Generally speaking, an actual credit or debit card should work.


anointing1234
HOBBYOP

10 months ago

Or is there a link to purchase credit


anointing1234

Or is there a link to purchase credit

uxuz
MODERATOR

10 months ago

No, there is no link to purchase credits for your account.


chandrika
EMPLOYEE

10 months ago

Hey there, like uxuz mentioned we've deprecated the credits option but you can purchase a hobby plan that should give you $5 of included usage — you'll just have to make sure to use a valid payment method (unexpired card, etc) to get through this but it should be a quick process in your Railway account in the billing portal.

Please let us know if you have any questions or run into an issue with any of that


Status changed to Awaiting User Response Railway 11 months ago


Railway
BOT

6 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 6 months ago


Loading...