Purchased $20 of credits and upgrade to Hobby Plan, but now deployments are all paused
rowanlovejoy
TRIALOP

2 years ago

On Jan 7 I purchased $20 of credits and upgraded my account to the hobby plan. Now a few days ago I got an email saying my credits had run out and all my deployments were paused, despite the total for all of them not coming close to $20, according to the my accounts billing dashboard. My account is no longer showing as having the Hobby Plan either.
Please help me to figure out what happened to my $20 of credits.

0 Replies

rowanlovejoy
TRIALOP

2 years ago

N/A


brody
EMPLOYEE

2 years ago

your credits have been used to pay for the monthly $5 hobby subscription fee


adam
MODERATOR

2 years ago

jan + feb + march + april = 20


rowanlovejoy
TRIALOP

2 years ago

I see. I believed that when I purchased the $20 of credits, I was choosing to pre-pay for my usage, not a subscription. I thought the $5/month fee applied only to the other payment option.


rowanlovejoy
TRIALOP

2 years ago

So, can I pre-pay for usage at all? What does the usage of my projects come out of, if not the credits?


rowanlovejoy
TRIALOP

2 years ago

Thanks for explaining. It seems I didn't understand how Railway works.


brody
EMPLOYEE

2 years ago

yep, no matter what payment method you use, there's of course still going to be the subscription fee


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