Question Regarding Refund Policy
07sumit1002
FREEOP

9 months ago

Hello Railway Team,

I’d like to inquire about your refund policy. Specifically:

  • Are refunds available for recent charges or active subscriptions?

  • What is the process to request a refund (if applicable)?

  • Are there any eligibility conditions or timelines I should be aware of?

This isn’t related to a specific deployment issue, but general billing.

Thanks in advance!

Solved

1 Replies

chandrika
EMPLOYEE

9 months ago

Hey Sumit!

Refunds are usually for new customers who no longer wish to use the platform after initially trying it out. You can request them directly from your Billing under account settings.

We offers refunds at our sole discretion on a case by case basis, in line with our Terms of Service.

You can check out more information about our refunds in our docs here: https://docs.railway.com/reference/pricing/refunds

Hope this helps!

Chandrika

Status changed to Awaiting User Response Railway • 10 months ago

Railway
BOT

6 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • 6 months ago

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