22 days ago
Hello Railway team,
I’m unable to access railway.com and Railway-hosted apps from my home IP without VPN. The pages keep loading forever and eventually time out.
Everything works normally through VPN.
Tested:
railway.com — hangs / timeout
Railway-hosted apps — hang / timeout
VPN — works
Router reboot — did not fix it
Different Chrome/Google profile through VPN — works
Could you please check whether this IP or IP range is being blocked/challenged by your edge/security provider, or whether there are routing issues to your edge?
status.railway.com appears reachable, but railway.com does not load without VPN.
Thank you.
4 Replies
22 days ago
Having looked into this, the issue appears to be in your application code or configuration rather than the Railway platform itself, which puts it outside what Railway support can resolve directly.
This is exactly the kind of problem the Railway community is good at, so we'd like to open your thread as a community bounty. Railway pays a bounty to the community member who solves it, and threads like this usually get picked up quickly.
Opening it makes this entire thread public, including everything already posted. Nothing becomes public until you decide. Use the buttons below.
- Open to the community - Before you click, take a moment to edit or remove anything you'd rather not share. The thread becomes publicly visible right away.
- Keep it private and close the thread - Nothing becomes public. The thread closes, since this isn't something Railway support can take further.
Status changed to Awaiting User Response Railway • 22 days ago
22 days ago
This thread has been opened as a public bounty so the community can help solve it. The thread and any further activity are now visible to everyone.
Status changed to Open Railway • 22 days ago
22 days ago
Update with additional diagnostics: I cannot share my static IP publicly, but I can provide it privately to Railway staff if needed. This does not look like an application code or configuration issue, because the problem affects railway.com / app.railway.com itself from my static IP, not only my deployed app. From my static home IP: railway.com resolves correctly to 69.46.46.46;
Test-NetConnection railway-Port443 returns TcpTestSucceeded True; curl.exe -I -m 15 https://railway.com
times out with0 bytes received. The same dashboard and apps work normally via VPN or mobile internet. This looks like an IP-specific WAF/CDN/routing rate limit or challenge issue. Could a Railway staff member please escalate this to a private support review or open a private channel so I can provide my static IP safely?
Status changed to Solved rainbowrainbowrainbow • 22 days ago
22 days ago
This would be a firewall on your end, likely ISP-related. Unfortunately, we cannot help with that scenario.
Status changed to Awaiting Conductor Response Railway • 22 days ago
21 days ago
Try change your DNS to 1.1.1.1 without VPN
And if you have users and seeing the same issue for hosted app on Railway, You need a cheap domain and proxy it through Cloudflare
Status changed to Awaiting User Response Railway • 21 days ago
14 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 14 days ago