a year ago
Recently swapped my emails and I was updating my railway email, however when it sent the verification email, no email was found, not in spam, not junk nor the inbox. It wasn’t sent at all. Currently using my team email to keep it working however I need this fixed for the backend email.
Emailed team@railway.com querying the issue, however no response was given after my second reply.
If anyone can help please do! <:lfg:786867302888505364>
85 Replies
a year ago
cc @Brody
a year ago
just wait for a team member
What does “cc” mean? Just wondering, is it like a Secret help code or something?
a year ago
it means "carbon copy"
a year ago
it's from email replies and forums
a year ago
just to tag someone to "keep them on the loop"
a year ago
I will look into this when I'm back on the laptop
a year ago
thanks king
a year ago
fwiw, no response from team@ because we don't do email support from that email
a year ago
can you provide your email here, or should I grab it from your email you sent to team@
a year ago
the email you have set in your Railway account that isn't getting emails from us
a year ago
that's what you currently have set in Railway?
The one that is currently set, and isnt pending is team@smoothcube.net
The one that isnt working and I want to be set to, is backend@smoothcube.net
a year ago
have you checked both email's inboxes?
a year ago
gotcha, okay, initial throughts are the email is being bounced
It works for cloudflare, photon and github, for some reason railway is struggling
a year ago
Yeah I'll check it out shortly
Alright! Thanks for the active support, and most of all the best backend tool!
a year ago
frontend too!!
a year ago
after all railway.com the site, runs on Railway
I remember i first heard of railway when my friend made up a story about a website he made with a fake site, then here i am making my own sites and APIs sponsoring like its nothing
a year ago
<:lfg:786867302888505364>
Also if you want to manually send the emails to backend@ then go for it
a year ago
I'm not at the laptop yet 🙂
Well, its getting late where i’m at, so if you need me to verify anything, then it will have to be within 10 or so minutes or, tomorrow 👍
a year ago
thanks for the support in the threads, we hope you don't leave after this is solved 😆
Never! Railway is my life now. <:poggers:720701334659268700> <:poggers:720701334659268700>
a year ago
Alright! Heading off, for anything required ASAP or private, go to smoothcube.net and measage me there through the chat integration else message here, thanx a lot! Night 😴
a year ago
okay!
Just for you in case you forgot:
Current email is
team@smoothcube.net
Email to change to is
backend@smoothcube.net
a year ago
sounds good
a year ago

a year ago
I don't make the rules haha, but I removed the email from the bounce list, so try again
a year ago
sweet
a year ago
no problem!
also definitely going to go to shop.railway.com for sure
a year ago
<:lfg:786867302888505364>
a year ago
thats fair
a year ago
i dont have any more information than what was in that screenshot i sent
a year ago
im just a messenger, i read what i saw on the screen and repeated it back to you
a year ago
it works now, id say you are good to go
a year ago
!s
Status changed to Solved brody • about 1 year ago
