2 years ago
Recently swapped my emails and I was updating my railway email, however when it sent the verification email, no email was found, not in spam, not junk nor the inbox. It wasn’t sent at all. Currently using my team email to keep it working however I need this fixed for the backend email.
Emailed team@railway.com querying the issue, however no response was given after my second reply.
If anyone can help please do! <:lfg:786867302888505364>
85 Replies
2 years ago
cc @Brody
2 years ago
just wait for a team member
What does “cc” mean? Just wondering, is it like a Secret help code or something?
2 years ago
it means "carbon copy"
2 years ago
it's from email replies and forums
2 years ago
just to tag someone to "keep them on the loop"
2 years ago
I will look into this when I'm back on the laptop
2 years ago
thanks king
2 years ago
fwiw, no response from team@ because we don't do email support from that email
2 years ago
can you provide your email here, or should I grab it from your email you sent to team@
2 years ago
the email you have set in your Railway account that isn't getting emails from us
2 years ago
that's what you currently have set in Railway?
The one that is currently set, and isnt pending is team@smoothcube.net
The one that isnt working and I want to be set to, is backend@smoothcube.net
2 years ago
have you checked both email's inboxes?
All of them, even support@smoothcube.net
2 years ago
gotcha, okay, initial throughts are the email is being bounced
It works for cloudflare, photon and github, for some reason railway is struggling
2 years ago
Yeah I'll check it out shortly
Alright! Thanks for the active support, and most of all the best backend tool!
2 years ago
frontend too!!
2 years ago
after all railway.com the site, runs on Railway
I remember i first heard of railway when my friend made up a story about a website he made with a fake site, then here i am making my own sites and APIs sponsoring like its nothing
2 years ago
<:lfg:786867302888505364>
Also if you want to manually send the emails to backend@ then go for it
2 years ago
I'm not at the laptop yet 🙂
Well, its getting late where i’m at, so if you need me to verify anything, then it will have to be within 10 or so minutes or, tomorrow 👍
2 years ago
thanks for the support in the threads, we hope you don't leave after this is solved 😆
Never! Railway is my life now. <:poggers:720701334659268700> <:poggers:720701334659268700>
2 years ago
Alright! Heading off, for anything required ASAP or private, go to smoothcube.net and measage me there through the chat integration else message here, thanx a lot! Night 😴
2 years ago
okay!
Just for you in case you forgot:
Current email is
Email to change to is
2 years ago
sounds good
2 years ago

Sending a email normally to the address works, via a personal account
2 years ago
I don't make the rules haha, but I removed the email from the bounce list, so try again
2 years ago
sweet
2 years ago
no problem!
2 years ago
<:lfg:786867302888505364>
2 years ago
thats fair
2 years ago
i dont have any more information than what was in that screenshot i sent
2 years ago
im just a messenger, i read what i saw on the screen and repeated it back to you
2 years ago
it works now, id say you are good to go
2 years ago
!s
Status changed to Solved brody • over 1 year ago
