Railway Email fails to send email to swap emails
smoothcubegit
HOBBYOP

2 years ago

Recently swapped my emails and I was updating my railway email, however when it sent the verification email, no email was found, not in spam, not junk nor the inbox. It wasn’t sent at all. Currently using my team email to keep it working however I need this fixed for the backend email.

Emailed team@railway.com querying the issue, however no response was given after my second reply.

If anyone can help please do! <:lfg:786867302888505364>

Solved

85 Replies

smoothcubegit
HOBBYOP

2 years ago

8b0c2c4d-0965-4d2f-887d-6161dd79ded6


2 years ago

cc @Brody


smoothcubegit
HOBBYOP

2 years ago

I can always provide the email as well…


2 years ago

just wait for a team member


smoothcubegit
HOBBYOP

2 years ago

Hopefully I can get this all sorted within a hour?


smoothcubegit
HOBBYOP

2 years ago

if not idrm, just emails will start to clog


smoothcubegit
HOBBYOP

2 years ago

Alright


smoothcubegit
HOBBYOP

2 years ago

What does “cc” mean? Just wondering, is it like a Secret help code or something?


2 years ago

it means "carbon copy"


2 years ago

it's from email replies and forums


2 years ago

just to tag someone to "keep them on the loop"


smoothcubegit
HOBBYOP

2 years ago

ah. Got it


smoothcubegit
HOBBYOP

2 years ago

Ah of course! The thing I never use in emails 😂


2 years ago

I will look into this when I'm back on the laptop


2 years ago

thanks king


2 years ago

fwiw, no response from team@ because we don't do email support from that email


smoothcubegit
HOBBYOP

2 years ago

Amazing! Thanx a lot


smoothcubegit
HOBBYOP

2 years ago

noted for future 🫡


2 years ago

can you provide your email here, or should I grab it from your email you sent to team@


smoothcubegit
HOBBYOP

2 years ago

Which email sorry?


smoothcubegit
HOBBYOP

2 years ago

I have 3 now <:lfg:786867302888505364>


2 years ago

the email you have set in your Railway account that isn't getting emails from us


smoothcubegit
HOBBYOP

2 years ago

the one that i want set? Or the Current one?


smoothcubegit
HOBBYOP

2 years ago

Sorry im a bit dumb


smoothcubegit
HOBBYOP

2 years ago

AH


smoothcubegit
HOBBYOP

2 years ago

Reread that message lol


smoothcubegit
HOBBYOP

2 years ago


2 years ago

that's what you currently have set in Railway?


smoothcubegit
HOBBYOP

2 years ago

The one that is currently set, and isnt pending is team@smoothcube.net


smoothcubegit
HOBBYOP

2 years ago

The one that isnt working and I want to be set to, is backend@smoothcube.net


2 years ago

have you checked both email's inboxes?


smoothcubegit
HOBBYOP

2 years ago

All of them, even support@smoothcube.net


smoothcubegit
HOBBYOP

2 years ago

Nothing for the verification of backend


2 years ago

gotcha, okay, initial throughts are the email is being bounced


smoothcubegit
HOBBYOP

2 years ago

It works for cloudflare, photon and github, for some reason railway is struggling


2 years ago

Yeah I'll check it out shortly


smoothcubegit
HOBBYOP

2 years ago

Alright! Thanks for the active support, and most of all the best backend tool!


2 years ago

frontend too!!


smoothcubegit
HOBBYOP

2 years ago

Oh yeah, everything!


2 years ago

after all railway.com the site, runs on Railway


smoothcubegit
HOBBYOP

2 years ago

I remember i first heard of railway when my friend made up a story about a website he made with a fake site, then here i am making my own sites and APIs sponsoring like its nothing


2 years ago

<:lfg:786867302888505364>


smoothcubegit
HOBBYOP

2 years ago

Where we at in the fixy fix stage?


smoothcubegit
HOBBYOP

2 years ago

Also if you want to manually send the emails to backend@ then go for it


2 years ago

I'm not at the laptop yet 🙂


smoothcubegit
HOBBYOP

2 years ago

Ah, i see, the wait for the laptop.


smoothcubegit
HOBBYOP

2 years ago

Well, its getting late where i’m at, so if you need me to verify anything, then it will have to be within 10 or so minutes or, tomorrow 👍


smoothcubegit
HOBBYOP

2 years ago

Thanks a lot for the support by the way!


2 years ago

thanks for the support in the threads, we hope you don't leave after this is solved 😆


smoothcubegit
HOBBYOP

2 years ago

Never! Railway is my life now. <:poggers:720701334659268700> <:poggers:720701334659268700>


smoothcubegit
HOBBYOP

2 years ago

All you need now is merchandise


2 years ago


smoothcubegit
HOBBYOP

2 years ago

No way.


smoothcubegit
HOBBYOP

2 years ago

Purchasing for sure


smoothcubegit
HOBBYOP

2 years ago


smoothcubegit
HOBBYOP

2 years ago

Alright! Heading off, for anything required ASAP or private, go to smoothcube.net and measage me there through the chat integration else message here, thanx a lot! Night 😴


2 years ago

okay!


smoothcubegit
HOBBYOP

2 years ago

Just for you in case you forgot:

Current email is

team@smoothcube.net

Email to change to is

backend@smoothcube.net


2 years ago

sounds good


2 years ago

1342166555735232572


smoothcubegit
HOBBYOP

2 years ago

The address does exist?


smoothcubegit
HOBBYOP

2 years ago

Sending a email normally to the address works, via a personal account


2 years ago

I don't make the rules haha, but I removed the email from the bounce list, so try again


smoothcubegit
HOBBYOP

2 years ago

Alright! Fingers crossed it works 🤞


smoothcubegit
HOBBYOP

2 years ago

Yahooo!!!


smoothcubegit
HOBBYOP

2 years ago

1342309482507800617


2 years ago

sweet


smoothcubegit
HOBBYOP

2 years ago

It delivered under my inbox instead of the backend folder


smoothcubegit
HOBBYOP

2 years ago

But i can fix that later lol


smoothcubegit
HOBBYOP

2 years ago

Alright thanks a lot!


2 years ago

no problem!


smoothcubegit
HOBBYOP

2 years ago

also definitely going to go to shop.railway.com for sure


2 years ago

<:lfg:786867302888505364>


smoothcubegit
HOBBYOP

2 years ago

Im going to delete all messages containing the email now. (Privacy)


2 years ago

thats fair


smoothcubegit
HOBBYOP

2 years ago

So what was the actual issue?


smoothcubegit
HOBBYOP

2 years ago

Now its fixed


2 years ago

i dont have any more information than what was in that screenshot i sent


smoothcubegit
HOBBYOP

2 years ago

Ah, okay


smoothcubegit
HOBBYOP

2 years ago

You said it “bounced”


smoothcubegit
HOBBYOP

2 years ago

Do you think I need to edit my DNS so it doesn’t?


2 years ago

im just a messenger, i read what i saw on the screen and repeated it back to you


2 years ago

it works now, id say you are good to go


smoothcubegit
HOBBYOP

2 years ago

Amazing!


2 years ago

!s


Status changed to Solved brody over 1 year ago


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