1291fcb5-2ee9-496e-8868-28df0eb6ae6a

https://discord.com/channels/713503345364697088/727689277219012669/1229812857898799104

same message, with extra info

Railway does not block anything of this sort unless there was an attack originating from Hetzner

what errors are you getting?

connection timeouts

deployments on railway cant access items in hetzner (services)
and hetzner services cant access a DB in railway

let keep this chat in here please, chit chat would not be the place

I just pointed it as it had some extra info

Will chat here

@Brody
connections time out on both sides:

happy to give the server IP if you could check internally for blocks

please note I don't work for Railway.

can you connect to the database locally?

ah sorry
saw a fancy color and assumed

yup

i can connect to the db from my local machine

connect to both sets of servers without issue

but they just wont communicate

are you sure you are using all the correct credentials?

we haven't changed it, it worked fine until yesterday

we also reverted all commits, so nothing in code too

can you ssh into the VPS and do some debugging, pinging, etc

yup

can even connect to it from other VPSs elsewhere

it feel like a firewall block

let's not jump to such conclusions just yet

are you able to ping that host from your vps (the same VPS that is having connection issues)

yes, the vps can ping the ip of the railway service its trying to connect to

can you use the mysql cli from within the VPS to connect to the database

lemme install and test

connection times out

can connect with the exact same parameters from my local machine

how have you been able to confirm that this issue is not with hetzner's network?

the vps can connect to another db hosted elsewhere without any issues

unfortunately that doesn't confirm that this isn't an issue with hetzner's network

do you have other ideas to test?

try with another vps

does this VPS have a static IP?

yes

I tried connecting from that VPS to another db in another railway environment
same issue

are you able to renew that static IP?

possibly

but would rather leave it as a last resort since theres lots tied to it

do you have a separate VPS on hetzner that you can try mysql from?

ill spin one up, give me a sec

yes, it connects fine

its also in the same DC as the failing server
but is using a different IP range

so it seems that Hetzner is not blocking railway

did it happen more than once ?

if yes, we need to move off railway
we have critical infrastructure that we cant swap out like this in production

at this time we don't have definitive proof of who's blocking who

may I ask why not move the services on the VPS to railway?

the services on vps needs multiple tcp ports, which railways fails to provide

you would need more than 1 TCP port per app?

ah so really it's neither gcp or hetzner's fault

that IP is reported as location germany on all the lists

not the list gcp uses apparently

will test from another vps in the same IP range

works fine from another IP in the same range

49.13.X.X

I would go with bart's proposed solution

its a possibility

but i'd like to find a more permanent solution since we have an identical setup for production

thanks for the help diagnosing though 💪

if gcp is blocking hetzner, there really nothing railway can do about that, they are at gcp's whim here

railway isn't blocking your singular static IP, so we can rule railway out of the equation

unless you tried to open well over 10k concurrent requests? this isn't a block from the railway side of things

yup, seems like its something upstream

so does a singular app of yours need to open more than one TCP port?

there are 2 apps which needs us to run vps, one needs a tpc port with a custom subdomain on our own and another with access to like 4 ports

we also need fixed IPs

its a mail system

signup btw… could prob get brody@ https://unn.sh

may I ask if you both are pro on railway? you seen to be missing the badges if so

yes we have a pro team

it didn't give use badges for some reason

now you have them

🔥