can i at least get the privilege to have a private support conversation for i am paying ?! or is it too much asking and i need to keep begging for help ???

I don't think there is a support included in the price, can you give us a bit more information?
Do you access the db via the internal network?
Are the metrics ok?
Do you see any timeout in the logs?

Well i deff read this line before going for the pro plan ! and so far i'm gonna end up fired because i proposed my company to switch to railway for this very poor migration

@Pro Plan - This role is for any member of a Team building their awesome product on Railway. Company? We help you with migrations from cloud platforms of varying sorts.

-I do access the DB , my first project is a wordpress website we used to use namecheap+easyWP, but we want to evolve to better control to scale the project and do more webapps
-the mettrics loooks good
-the website works under www , but the redirect times out

i'm ready to share more informations but i cannot do that in public , i need some privacy

redirect to what? without www? with or without http? in the past I had some issues when the ingress was on https and the service was on http, can you try adding this to your wp-config?

if($_SERVER['HTTP_X_FORWARDED_PROTO'] == 'https'){
    $_SERVER['HTTPS'] = 'on';
    $_SERVER['SERVER_PORT'] = 443;
}

about the support, what I meant is that this issue seems an app issue, not an infra issue, I let the team reply but I doubt that in the price there is support on fixing issue in the app….in any case, enable the wpdebug and the wpdebug_log, check if there are logs in the debug.log file

I’ve sent you this docs link before, I’ll send it again. https://docs.railway.com/reference/support

Read that^ it will tell you exactly how to get a private thread with the team

i've already dfid all that !

it's not as easy at seems !

we have records for emails and other stuff

the docs is creating me conflicts , unless i have someone in Networking helping me do a full migration !

Clearly you haven’t, as you’re not posting on the Central Station

if you want direct private support from the team, that’s where you need to go.

open something in central station but try the snippet code I've posted above, that might fix the timeout

sorry not working

alright i just did one