Railway not rooting traffic to our server
astewartai
PROOP

2 years ago

Hi! In the last few days we've experienced a very odd problem.

  • Our Railway application domains seems to go 'offline'. Visiting the URL returns the Railway "Nothing here...yet" UI.

  • However, there's no errors in our logs, the services appear to be operational - just no traffic is reaching them.

  • When redeployed - service returns to normal.

This has happened 2x this week, and we only knew it was a problem because our users reported odd behaviour.

It's as if Railway simply isn't rooting traffic to our server.

Solved

4 Replies

chandrika
EMPLOYEE

2 years ago

Hi Alex wave emoji, that does sound odd. Were there any recent changes to your domains that could have affected this?

Note that we had an outage recently too, so wondering if those two instances coincided with that and if could have affect.

Status changed to Awaiting User Response Railway • over 1 year ago

astewartai
PROOP

2 years ago

Hey there! No changes to our domains in months. When were the outages?

Status changed to Awaiting Railway Response Railway • over 1 year ago

chandrika
EMPLOYEE

a year ago

Thanks for sharing that - have there been any more occurrences of this issue that you were able to track?

Here's the status pages of the outages (note that one of them was very short):
https://status.railway.app/cm0pu4cfn003n12yp1rbxhyw7
https://status.railway.app/cm0r62raf022uhp1puzxcbolf

Status changed to Awaiting User Response Railway • over 1 year ago

chandrika
EMPLOYEE

a year ago

The "Nothing here...yet" UI is from the legacy proxy — could you try switching off of that and see if it helps?

Status changed to Solved echohack • 10 months ago

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