15 days ago
After confirming, I'm sure this outage erased my database! Can you restore it??
There have been multiple critical outages and interruptions lately and now I'm thinking of migrating off the platform after just being here a few months!
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3 Replies
Status changed to Awaiting Railway Response Railway • 15 days ago
15 days ago
Your database and its data are intact, nothing was erased. The notice you saw was a temporary outage banner: a host running your Postgres had a brief hardware issue, and as it stated, your service resumed automatically on the same volume once that resolved. Your Postgres has been running continuously since it was first created, on the same persistent volume, and it is serving connections now. The volume's usage showing 0 bytes is a known display glitch in the metrics panel and does not reflect what is actually stored, your data is still on disk. If you connect to the database you will see your tables and rows as before.
Status changed to Awaiting User Response Railway • 15 days ago
Status changed to Solved angelo-railway • 15 days ago
angelo-railway
Your database and its data are intact, nothing was erased. The notice you saw was a temporary outage banner: a host running your Postgres had a brief hardware issue, and as it stated, your service resumed automatically on the same volume once that resolved. Your Postgres has been running continuously since it was first created, on the same persistent volume, and it is serving connections now. The volume's usage showing 0 bytes is a known display glitch in the metrics panel and does not reflect what is actually stored, your data is still on disk. If you connect to the database you will see your tables and rows as before.
12 days ago
Thanks for the reply. I went through the logs and diagnostics and realized that after the fix was implemented, the PG instance remained stale and in a state or constant reboot. I had to stop services and redeploy and that worked and restored my instance. Maybe something to add for user later on. But thank you! I understand the challenges your team face must be a great deal of work! We'll try to stick around as you grow. Cheers
Status changed to Awaiting Railway Response Railway • 12 days ago
12 days ago
Glad to hear the stop-and-redeploy got your Postgres back to normal. Thanks for sharing what worked - that's useful feedback and we appreciate you sticking with us.
Status changed to Awaiting User Response Railway • 12 days ago
Status changed to Solved sam-a • 12 days ago