Hi, I'm conducting a study on cloud hosting solutions for an academic project and I'm interested in understanding Railway's SLAs. Could you please provide details on:

1- Your uptime and availability commitments.

2- Response times for support inquiries and issue resolutions.

3- Policies for compensating service disruptions or SLA breaches.

4- Approaches to measuring and managing performance degradation.

I couldn't find this information in the public documentation and it's essential for my project. Thank you for your help!