Did you somehow end up with two Railway accounts?

No idea. My account shows a personal account and a Team account which is the Pro paid account which is used. However, every time I visit this help site, the account keep reverting now to the personal, unpaid account which I do not use. I'm hesitant to delete it as I'm not sure how this affects everything but maybe I try?

Do you think you could show me the workspace selector?

Additionally, if you need support about non-private matters, the community may be able to offer faster support on account of the Railway team being away for a team meeting this week.

This is what I see and Help always reverts to the unpaid trial account even though I did somehow private message to the team just last week.

My inquiry is a billing issue. I guess I can leave it up to the Railway team to figure this out if they want to get paid.

They don't have email support for billing issues. Everything seams to be tied to this Help site. Discord is only for community questions and their Slack is requiring me to upgrade to a paid plan to chat with them. Bottomline, I have a paid account but cannot contact the for help.

You are presented with the option to select your Pro workspace when you open a help thread here, I'm sorry you missed that.

In the interest of reducing duplicate threads, would you like to to escalate this thread to private status?

Yeah, that would be great. But in the case of selecting a pro workspace, there is no option for me to do that unless I'm completely missing that UI. Got a screenshot to show me how its done?

I'm currently on mobile, so do you think you can show me a screenshot of what you see check you go to create a new thread?

I don't see a way to select my Pro paid account

Click the button to create a thread and sent a screenshot of that modal please.

bump

Do you have any unpaid invoices?

https://railway.app/account/billing

Yes. That is what I need to discuss!! In the private thread, Angelo had a solution but its not implemented yet.

Ah so you have a Pro account, but it's currently unpaid, can you give a refresher on why you aren't able to pay for it at this moment?

There was a billing issue due to inbound egress. I have already spoken to Angelo and he had proposed to reverse the charges.

Here is his quoted link. https://help.railway.app/support/inbound-egress-3ffa21c2#p-4

Railway doesn't charge for inbound, that's also a private link so a screenshot would be highly appreciated.

Angelo

So where did that thread leave off? forgive me here as I'm just trying to understand the situation better.

After that, we moved our app into maintenance to block usage to railway. I was expecting my bill to be reformed as mentioned by Angelo and I have attempted to clarify this point as the bill doesn't reflect this and am unable. Hence here I am. I don't get why this is such a difficult thing to resolve. Literally anyone from Railway can look into the private thread and fix this issue so I can pay my bill and move on.

As you already have a private thread you should bump that thread.

Going forward I ask that you not make duplicate threads, as you have since made 2 duplicate threads in addition to your already private thread.

I had no clue it was closed, You didn't tell me that.

Why aren't you looking into things before acting? This is seriously unprofessional.

Please just pass this to someone official with Railway as your profile says you don't work with Railway.

Your attitude needs to improve, you are being incredibly disrespectful.

Why was your private thread closed?

Are you with Railway?

I am a community moderator.

Exactly. This is a billing issue, platform UX issue, support issue. Railway makes it essentially impossible to get in touch with them so tag someone with authority from Railway to deal with this issue. This isn't an issue a moderator can deal with.

Why would anyone want to help you when you talk down to them? If the team wants to get involved, they can.

Sure, if they want to get paid, I guess they can just get to it whenever.

I've been cordial until you are prying into an issue you cannot deal with. I've said this is a billing issue and to tag someone from Railway and you refuse, archive threads without looking into anything. You probably don't have the authority to deal with customer accounts so why are you asking. You should realize this is a billing issue and tag someone with the authority to deal with it. I'm wasting my time as I've got a business to run. Railway needs to get in touch.