railway trial usage issue
mohamed-abc
FREEOP

a month ago

My railway $5 trial credits went from 5 -> 0 in a few hours when i had no services running (except a PostgreSQL db) and when i try to see my usage in the usage tab, it loads forever.

7 Replies

Railway
BOT

a month ago

Hello!

We're acknowledging your issue and attaching a ticket to this thread.

We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.

Please reply to this thread if you have any questions!


petewilkins
FREE

a month ago

Exact same issue, no services running as everything is down, but just got a notification that my trial has ended after 1 hour and no services running!


coldknock420
FREE

a month ago

^ had just deployed from github on a new project, came back an hour later to start working on build out and free trial usage went brrr with no logs for usage


evanmassi
FREE

a month ago

Same happened to me. Deployed 5 days ago with >$4.50 remaining and got that message. Guessing it's related to these metrics and deployment issues. Hopefully they fix it.



a month ago

Hey there!
Sorry you got caught up in this. We've since fixed the underlying issue related to the metrics outage we had and all should be well now. Can you try again and let me know what you find?


Railway
BOT

a month ago

✅ The ticket Metrics unavailable has been marked as completed.


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