Received email about data deletion but I have pro plan
Anonymous
PROOP

a month ago

Project id 928972db-e91f-4e59-bd59-a253e8254fad

Please need clarity, the email says it will be deleted in 3 days

Solved

24 Replies

a month ago

Does the email mention the specific services/project/account?

My theory is you might have accidentally created 2 accounts, one being on trial and the other being on pro (just a hunch though)


Anonymous
PROOP

a month ago

One sec


Anonymous
PROOP

a month ago

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Attachments


Anonymous
PROOP

a month ago

I received that on my personal email but not the business email


Anonymous
PROOP

a month ago

Ok i see the personal email has the workspace, then i made the business an admin that makes sense


Anonymous
PROOP

a month ago

But yea I have a pro plan for the project im pretty sure

Maybe a payment was missed?


a month ago

so if you click on that MySQL disk, does it take you to yur Pro plan workspace project?


Anonymous
PROOP

a month ago

I get a 404


Anonymous
PROOP

a month ago

Well I realized actually that says MySQL and im using Postgres


Anonymous
PROOP

a month ago

So idk


a month ago

That kinda reinforces my thinking that it's on a secondary account of yours, you may be logged into your pro plan account right now and because of that you don't have the authorization to view wherever that volume is coming from


Anonymous
PROOP

a month ago

Yea I thought i had more projects but it just shows that 1


Anonymous
PROOP

a month ago

Or actually the other one is with github login


Anonymous
PROOP

a month ago

This one is google


Anonymous
PROOP

a month ago

Lemme see


Anonymous
PROOP

a month ago

Nevermind this one is github on the personal account and google for the business


a month ago

ah so it was 2 accounts then?


Anonymous
PROOP

a month ago

Ok if i login with google on the personal i see other projects


a month ago

your accounts seem to be all over the place 😅

for future reference, you can make different workspaces without making new accounts by clicking the dropdown on your workspace title and clicking "+ New Workspace", it's a bit easier to manage than different accounts


Anonymous
PROOP

a month ago

Ok now that im logged into that other account, when i click the MySQL link in the email it leads to it


a month ago

perfect, mystery solved


Anonymous
PROOP

a month ago

Yep thanks for the help <:3808prayge:1019550774700814417>


a month ago

of course 🫡


a month ago

happy to help


Status changed to Solved dev about 1 month ago


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