Hi Railway team,

My production MySQL database lost all of its user-created data and reset to

its initial seed state. I need help recovering it as urgently as possible.

WHAT HAPPENED

• Around June 18–19, 2026 — coinciding with upgrading to a paid plan and

  reorganizing into two projects — the MySQL database in my "patient-radiance"

  project lost all data created by my app.

• It now contains only initial seed data: the users table has just 1 row

  (the seed admin), and SELECT COUNT(*) FROM vcards; returns 1, when it

  previously held many records.

• My app lives in the "balanced-solace" project and connects to this MySQL.

WHAT I'VE ALREADY CHECKED

• A persistent volume ("mysql-volume", ~150 MB) is attached to the MySQL service.

• No backups exist (Backups are Pro-only and I'm not on Pro).

• Binary logging is disabled (log_bin = OFF), so I can't replay from binlogs.

• There is only one database service — I have no second/older copy and never

  used any other database host.

• I suspect a database service was deleted, or the volume/instance was

  reinitialized, during the June 18–19 restructure/upgrade.

MY REQUESTS

1. Can you restore this MySQL volume or instance to a state from BEFORE

   June 18, 2026?

2. If a database service was deleted around that date, can you recover the

   deleted service or its underlying volume?

3. Do you retain any infrastructure-level volume snapshots for this service

   (even on my current plan) that could be restored?

4. If recovery is possible, what is the retention window / how fast must I act?

IDENTIFIERS

• Database project: patient-radiance (MySQL)
• App project: balanced-solace
• Account email: [your Railway account email]
• Service IDs available on request.

This is time-sensitive — any data older than a few days is at risk of being

unrecoverable, so I'd appreciate a fast response. Thank you.