13 days ago
Hi Railway team,
My trial has expired and my Postgres service (project: dependable-dedication, database: wedding_db) is now offline. I have important data that I need to export before it gets deleted.
Could you please either:
Temporarily restore access so I can run a pg_dump, or
Provide a direct data export/dump of my database
I am willing to upgrade my plan immediately to retrieve the data.
Thank you!
3 Replies
13 days ago
Your Postgres data in the dependable-dedication project is still on its volume (roughly 136 MB), so nothing has been lost. Your trial has ended and the workspace currently has no active plan, which is why the service is offline. Subscribing to the Hobby plan ($5/month, includes $5 of usage) from your workspace billing page will bring the service back online and let you run pg_dump or continue using the database normally.
Status changed to Awaiting User Response Railway • 13 days ago
Railway
Your Postgres data in the dependable-dedication project is still on its volume (roughly 136 MB), so nothing has been lost. Your trial has ended and the workspace currently has no active plan, which is why the service is offline. Subscribing to the Hobby plan ($5/month, includes $5 of usage) from your [workspace billing page](https://railway.com/workspace/billing) will bring the service back online and let you run `pg_dump` or continue using the database normally.
13 days ago
I understand I need to upgrade to retrieve my data, but I'm unable to make a payment right now. Is there any way you can provide a data export/dump of my database directly, or extend my trial temporarily so I can back up my data? The database is dependable-dedication / Postgres with approximately 136 MB of data.
Status changed to Awaiting Railway Response Railway • 13 days ago
13 days ago
We're not able to temporarily reactivate services or provide data exports on accounts without an active plan. Your data is safe on its volume and will remain there, but the path to access it is subscribing to a paid plan from your workspace billing page - once you do, the service comes back online and you can export freely.
Status changed to Awaiting User Response Railway • 13 days ago
6 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 6 days ago