Redis Connection Timeout

johnjoubert
PRO

3 months ago

I'm seeing these errors:

21:30:38: redis connection error redis.railway.internal:6379 TimeoutError Timeout connecting to server, 5 retries remaining...

21:30:40: redis connection error redis.railway.internal:6379 TimeoutError Timeout connecting to server, 4 retries remaining...

21:30:42: redis connection error redis.railway.internal:6379 TimeoutError Timeout connecting to server, 3 retries remaining...

21:30:44: redis connection error redis.railway.internal:6379 TimeoutError Timeout connecting to server, 2 retries remaining...

21:30:46: redis connection error redis.railway.internal:6379 TimeoutError Timeout connecting to server, 1 retries remaining...

I though it was perhaps my code, but rolling back to an older working deploy still produces this redis connection issue.

Solved

7 Replies

rishimohan
PRO

3 months ago

Same for me, was working fine until couple hours back


christopherputra
HOBBY

3 months ago

I have this on my project also, but it's postgres service not redis. getting that timeout error. But when I changed the connection via public host then It's working (It's not ideal since you'll get egress connection and also way slower). It seems like something from railway, happening to me several hours ago. please help railway team.

I have already tried restarting my postgres service and no luck.


moizkamran
HOBBY

3 months ago

Same here, no service is working right now. I think it maybe an outage. But https://status.railway.com shows that it was resolved an hour ago.


christopherputra
HOBBY

3 months ago

Hi, is there any update on this?


johnjoubert
PRO

3 months ago

This seems to be resolved now and it's working normally again.


3 months ago

Hi there, apologies for the inconvenience.

This was due to an ongoing incident at the time but is now completely resolved. We share status updates on our https://status.railway.com/ page for users to keep up with any ongoing incidents.

Again, apologies for the inconvenience


Status changed to Awaiting User Response Railway 3 months ago


Status changed to Solved brody 3 months ago


rishimohan
PRO

3 months ago

This has started to show up once again


Status changed to Awaiting Railway Response Railway 3 months ago


Status changed to Solved johnjoubert 3 months ago