25 days ago
My Redis plugin has been stuck on "Limited Access - Deploys have been paused temporarily" since the May 20 platform incident. I am on a paid Hobby plan with active billing (card ending 8977, last charged May 14). The Redis deployment shows ACTIVE and Deployment Successful but deploys are paused and the database connection via SSH is failing. This is causing my production app to return 429 errors on every API endpoint because the rate limiter cannot reach Redis. I need the pause lifted and the Redis plugin fully restored immediately.
Pinned Solution
20 days ago
Redeploy redis and then redeploy attached services.
4 Replies
Status changed to Awaiting Railway Response Railway • 25 days ago
Status changed to Open Railway • 24 days ago
0x5b62656e5d
Have you tried reloading the dashboard webpage?
24 days ago
This is not a dashboard display issue. My production application has been returning 429 errors on every API endpoint for 8+ hours because the rate limiter cannot reach Redis. The Redis plugin Deployments tab shows 'Limited Access — Deploys have been paused temporarily' despite me being on a paid Hobby plan. Reloading the dashboard changes nothing. The Redis instance is not accepting connections. This is a production outage caused by your May 20 incident. I need the deployment pause lifted on my Redis plugin immediately.
21 days ago
If the Redis deployment is ACTIVE but the UI says deploys are paused and the app cannot connect, I’d stop treating this as a dashboard display issue. Treat the Redis service as stuck/unusable.
Quickest unblock if Redis is only rate-limit/session/cache data: create a fresh Redis service, copy the new REDIS_URL to the app, redeploy the app, and let the rate-limit data rebuild. That should stop the global 429s faster than waiting on the old plugin.
If Redis contains important durable data, dont delete the old one. Keep it around and ask Railway to unpause/recover it.
20 days ago
Redeploy redis and then redeploy attached services.
Status changed to Open dev • 16 days ago
Status changed to Solved dev • 7 days ago