5 months ago
Dear [Railway Company Name / Customer Service Team],
I hope this message finds you well. I am writing to follow up on a refund request I submitted on October 13 2025, regarding an incorrect charge to my account.
As mentioned in my original message, I was mistakenly charged $111 instead of the regular $5 for my monthly railway subscription. I requested a refund of the overcharged amount ($106) but have not received any response or update. It has now been 9 days, and I would appreciate confirmation that my request is being reviewed.
Transaction Details : 9EB57469-0009
Name: [rbxroot]
Date of Charge: [October 10, 2025]
Incorrect Amount Charged: $111
Correct Subscription Fee: $5
Refund Requested: $106
I kindly ask you to look into this matter and advise on the status of my refund. If there are any issues or further information needed to process it, I’d be happy to provide them.
Thank you for your attention. I look forward to hearing from you soon.
17 Replies
5 months ago
if you used more than $5 worth of usage, then it will cost more than $5
but when the usage reached 5$ it stops deployment like the previous subscriptions that ive used, idk how its any different that it reached 111$
5 months ago
it just charges based of UBB, esp without any limits set, your own /workspace/usage tells you how much youve used or an estimate
5 months ago
I've been charged $1.40 about 8 times tonight and it keeps saying my card doesn't support the kind of paymnt. I can't find anywhere to reach out to their support team. It my first attempt to use their service and I regret it. I'll never try this again
I need my refund
5 months ago
I'm sorry but we cannot refund invoices with valid usage.
5 months ago
!s
Status changed to Solved brody • 5 months ago
5 months ago
please open your own thread. As Brody stated, if your usage is valid, you will not be receiving a refund