Refund Pro Plan
lucasgarcia98
HOBBYOP

2 years ago

How I can request refund from pro plan?

Closed

23 Replies

lucasgarcia98
HOBBYOP

2 years ago

N/a


2 years ago

You can go to your account billing page, you'll see a Refund button in your latest billing history


2 years ago

May I ask what made you choose to request a refund?


lucasgarcia98
HOBBYOP

2 years ago

i need only hobby plan for now.


2 years ago

oh alright


lucasgarcia98
HOBBYOP

2 years ago

but in my billing history, don't show the button to refund the $20 to pro plan

1330171591602208799


2 years ago

Are you sure you aren't looking at your hobby plan's billing page right now?


2 years ago

you can switch accounts in the top left

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lucasgarcia98
HOBBYOP

2 years ago

🙃

1330172024055926875


2 years ago

it doesn't look like you have a pro account 🤔


2 years ago

unless you have it fully seperate on a different github or something


2 years ago

or did you already delete your pro account?


lucasgarcia98
HOBBYOP

2 years ago

🙃


2 years ago

is that a yes?


lucasgarcia98
HOBBYOP

2 years ago

yeah


2 years ago

oh 😬


2 years ago

I'll go ask if it's possible to request a refund for a deleted account on Monday


lucasgarcia98
HOBBYOP

2 years ago

txs 🥲


2 years ago

The team doesn't work on weekends, so I'll get back to you on Monday 🫡


lucasgarcia98
HOBBYOP

2 years ago

no problem, thank you for now


2 years ago

no worries!


2 years ago

Hey, I asked the team about this and it appears it is possible to request a refund for a deleted account

You'll have to send an email to billing@railway.com containing the following:

  • Reason why you're requesting the refund
  • The invoice, in PDF format, that you'd like to have refunded

Also make sure you email Railway from the same email that was associated with that Railway account


lucasgarcia98
HOBBYOP

2 years ago

Thanks, i'll try.


Status changed to Closed parmstar over 1 year ago


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