9 months ago
Hello,
I'm contacting you regarding an attempt to switch from the free offer to the Hobby subscription on your platform.
I first tried to pay with a prepaid card, which was not accepted. I then tried using a standard bank card, which also failed. However, despite these unsuccessful attempts, I have noticed that sums have been debited from my bank account.
I would therefore be grateful if you could reimburse the amounts wrongly debited and check that my account remains in free mode, as it was initially.
Please do not hesitate to contact me should you require any further information, and I will be happy to send you any supporting documents if necessary.
Thank you in advance for your help and responsiveness.
1 Replies
9 months ago
Hi Fernando, I do see several attempted $1 charges presumably when you were trying to subscribe however they have all been cancelled so the money should be returned to your account already. Could you please check with your bank as that amount is usually just a preauthorization to ensure the card is valid and is always returned back.
Status changed to Awaiting User Response Railway • 9 months ago
7 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 7 months ago