Release custom domain held by a project I no longer have access to (engineeredfh.com)
mihalyjs
HOBBYOP

2 months ago

I need the custom domains engineeredfh.com and www.engineeredfh.com released so I can attach them to my own project.

Background: my site was previously deployed by a third-party platform that created a Railway project on my behalf. I no longer have any access to that project. Project d91e2d9a-cb02-4f1b-a73f-a5217848a6b0 returns a 404 for my account, and my workspace shows zero projects, confirmed via the API (me { projects } returns an empty list).

My project: 3d002260-0a86-48c5-bd79-1be25e674c58

Service: efh-web

Account: justin@ecamentor.com (GitHub mihalyjs)

When I try to add either domain to my service, customDomainCreate fails with the generic message: Failed to create custom domain, please try again.

I isolated this to a claim conflict rather than a plan limit or the recent incident. On the same service, in the same session:

  • zztest-probe.engineeredfh.com added successfully
    • elitefh.com added successfully

Subdomains of the same domain attach without issue, so it is those two exact hostnames that are held elsewhere. (Both probe domains have since been deleted.)

I own the domain. It is registered at Squarespace and I control DNS, so I can add any TXT verification record you need. There is still a stale _railway-verify TXT record in my zone from the old project if that helps confirm.

The apex currently resolves via ALIAS to tekqdoat.up.railway.app and is serving live traffic, so please let me know if releasing the claim will interrupt that, as I would like to schedule the cutover rather than take the site down.

Solved

1 Replies

Railway
BOT

2 months ago

This thread has been marked private. Both domains are registered on a different Railway account, so we can remove them for you after verifying ownership.

Please add a TXT record at _railway.verify.engineeredfh.com with the value k3mw7vq9, then reply here once it has propagated. After we verify the record, the domains will be removed so you can add them to your project.


Status changed to Awaiting User Response Railway • about 2 months ago


Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • about 1 month ago


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