Release custom domains locked on inaccessible third-party Railway account
efecanlokac
HOBBYOP

a month ago

Hi Railway team,

I own the domain sccenerji.com (DNS managed at mailbox.com.tr / ns1.mboxdns.com, ns2.mboxdns.com).

The domains below were previously attached to a Railway project on someone else's account that I cannot access or contact.

They currently resolve to an old/dead Railway target and return 404:

  • www.sccenerji.com → CNAME nzzawhck.up.railway.app
  • sccenerji.com → A 69.46.46.87

I need these released so I can attach them to my current account/project:

Current Railway account: efecanlokac@gmail.com

Workspace: ReesMachine's Project (0202dfd4-64e9-4da3-b676-63e8034ff3b4)

Project: scc-loop-web (b9f9b4ed-26e5-42b8-8cbf-4e2502046d31)

Environment: production (bb79bffe-f63b-4706-b618-7e0fe6abadc9)

Service: scc-loop-web (bb39748d-c44c-48d8-a323-38b56be2a08b)

Current healthy URL: https://scc-loop-web-production-86d1.up.railway.app

Please release:

  1. www.sccenerji.com

  2. sccenerji.com

I control DNS and can immediately add any _railway.verify TXT record you provide to prove ownership.

Thank you.

Solved

3 Replies

Railway
BOT

a month ago

We can help remove both domains, but we need to verify ownership first. Please add a TXT record with the value r7kf3m2x at the _railway.verify subdomain for each of the two domains you listed (so two TXT records total, one per domain), and reply once they have propagated.


Status changed to Awaiting User Response Railway • about 1 month ago


Railway

We can help remove both domains, but we need to verify ownership first. Please add a TXT record with the value `r7kf3m2x` at the `_railway.verify` subdomain for each of the two domains you listed (so two TXT records total, one per domain), and reply once they have propagated.

efecanlokac
HOBBYOP

a month ago

Done — both TXT records are live and propagated:

_railway.verify.sccenerji.com → r7kf3m2x

_railway.verify.www.sccenerji.com → r7kf3m2x

Please release www.sccenerji.com and sccenerji.com so I can attach them to project scc-loop-web.

thank. you.


Status changed to Awaiting Railway Response Railway • about 1 month ago


a month ago

The custom domains have been removed. You can add them to your service(s) now.


Status changed to Awaiting User Response Railway • about 1 month ago


Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • about 1 month ago


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