a month ago
Hi, I need to cancel my active usage-based subscription and remove my payment method.
My account email is [ldaniellydepaula@gmail.com].
I accidentally activated the Hobby plan and have an unpaid invoice.
Please downgrade me to the Free plan and delete the card on file.
5 Replies
a month ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
a month ago
It didn't help me, I want to delete my card data and payment method
a month ago
Hey, you can cancel your plan at https://railway.com/workspace/billing. Regarding the payment details that can also be modified on the same page, I am unsure if it is possible to fully remove it, I'll escalate this thread if this isn't possible once you have done the former.
16 days ago
I paid for my hosting and all of a sudden the payment went through but my subscription is still unpaid
realquiid
I paid for my hosting and all of a sudden the payment went through but my subscription is still unpaid
16 days ago
Please open your own dedicated help thread.
Status changed to Closed uxuz • 16 days ago