Remove the corrupted sfo region entry from the backend
leoxueyytt
HOBBYOP

9 days ago

i cannot see the shell button for my active deployment. the agent says the invaid sfo region is the root cause and need me to contact support. can Railway team help me remove this invalid region? thanks

  • Service: Tutor-Student-Management (ID: aad3fb4b-320d-4c14-b047-79aa21966f7c)
  • Issue: Invalid region sfo in multiRegionConfig that can't be removed through the API
  • Request: Remove the corrupted sfo region entry from the backend
Solved

1 Replies

Status changed to Awaiting Railway Response Railway 9 days ago


codydearkland
EMPLOYEE

7 days ago

We've corrected this through a couple of different paths. The regions should resolve correctly now, but if they aren't you can fix this by going into your service, and selecting Settings and scrolling down to Scale where you should see a drop down for setting the correct region now. That will let you correct this without having to contact support. This control was added today, and if the automatic recovery didn't happen, should let you get back up and running.


Status changed to Awaiting User Response Railway 7 days ago


Status changed to Solved codydearkland 7 days ago


Welcome!

Sign in to your Railway account to join the conversation.

Loading...