Dear Railway.app Support Team,

I am writing to express my concern regarding the suspension of my GitHub account from Railway.app services. I have been informed that my account has been banned for "violating the ToS with the reason Mirrors/Userbots". I would like to clarify that any violation of the Terms of Service was not intentional on my part, and if there has been an oversight, I am ready to address and rectify it.

As a loyal customer of Railway.app, I have frequently purchased plans and have greatly valued the services you offer, utilizing your platform for various critical projects. This sudden suspension has caused significant disruption to my work, and I am eager to resolve this matter promptly.

I kindly request the Railway.app team to reconsider this decision and provide further details on the specific infraction that has occurred. I am committed to adhering to all rules and regulations and am willing to engage in further discussion on how I can ensure my account remains in compliance with Railway.app standards.

Thank you for your attention and consideration. I look forward to your response and hope to continue using Railway.app services.

Sincerely,
Sazumi Viki
vicihidayat722@gmail.com