6 days ago
Hello Support Team,
My workspace was recently restricted due to "Suspicious activity detected," and I would like to request a review of my account.
I only use my workspace for running personal development tools and personal AI agent/API management workflows. I am not violating any Terms of Service or engaging in malicious activities.
Could you please review my account and lift the restriction? Thank you!
3 Replies
6 days ago
Your workspace has been restricted, and unfortunately we aren't able to share the specific details behind the decision. There is no action on your side that will lift this restriction, and we're not able to provide access to the workspace or its data while it is in this state.
Status changed to Awaiting User Response Railway • 6 days ago
Railway
Your workspace has been restricted, and unfortunately we aren't able to share the specific details behind the decision. There is no action on your side that will lift this restriction, and we're not able to provide access to the workspace or its data while it is in this state.
6 days ago
Hello,
I understand that the automated system has generated this response, but I kindly request that this ticket be forwarded to a human support team member for a manual review.
I use my workspace exclusively for personal projects and workflow tools. I value Railway’s platform, and I am fully willing to remove any specific service or configuration that may have triggered safety flags to ensure full compliance with your Terms of Service.
Could a member of the support team please take a look at my account manually?
Thank you for your time and help.
Status changed to Awaiting Railway Response Railway • 6 days ago
6 days ago
We appreciate you writing back and understand the frustration. This request has been reviewed, and the restriction on your workspace stands. We're not able to share the specifics behind the decision, and there is no action on your side that will change this outcome. We're also unable to provide access to the workspace or its data while the restriction is in place.
Status changed to Awaiting User Response Railway • 6 days ago