19 days ago
Hi everyone, I’m hoping someone from Railway or the community can help me understand what happened and whether recovery is possible.
I had 2 deployed projects in my Railway account:
- Fillo Flow
Deployment: https://mky-start-a-business-form.up.railway.app/
- ai-content-reviewer
Deployment: https://mky-ai-content-reviewer.up.railway.app/
At some point, I ran out of funds/credits in my account. After that, I noticed that my ai-content-reviewer project seems to have been completely deleted, and the database for Fillo Flow was also deleted.
Luckily, I had a local backup of the Fillow Flow database on my PC, so I managed to restore that one manually. Unfortunately, I didn’t have a backup for the AI Content Reviewer project, and I lost it completely.
I’m trying to understand:
Is there any way to recover a deleted Railway project, deployment, database, logs, or environment variables?
Does Railway automatically delete projects/databases when an account runs out of funds?
Is there any retention or recovery process for deleted projects?
I lost important data on both projects, so any help or clarification would really mean a lot.
Thanks in advance.
Pinned Solution
19 days ago
And it has not been 60 days for sure
3 Replies
19 days ago
When your credit balance reaches zero, your subscription is cancelled and your workloads are stopped, but projects and databases are not automatically deleted at that point. On the Hobby plan, volume data is retained for 60 days after cancellation. Deleted projects, services, and volumes go through a 48-hour grace period during which a restoration link is emailed to workspace admins, and removed deployments retain their image for 72 hours on Hobby so they can be rolled back with their settings and variables intact. Past those windows there is no way to recover a deleted project, database, logs, or environment variables.
Status changed to Awaiting User Response Railway • 19 days ago
Railway
When your credit balance reaches zero, your subscription is cancelled and your workloads are stopped, but projects and databases are not automatically deleted at that point. On the Hobby plan, volume data is retained for 60 days after cancellation. Deleted projects, services, and volumes go through a 48-hour grace period during which a restoration link is emailed to workspace admins, and removed deployments retain their image for 72 hours on Hobby so they can be rolled back with their settings and variables intact. Past those windows there is no way to recover a deleted project, database, logs, or environment variables.
19 days ago
I did not have any emails that this will happening
Status changed to Awaiting Railway Response Railway • 19 days ago
elsamky
I did not have any emails that this will happening
19 days ago
And it has not been 60 days for sure
Status changed to Open Railway • 19 days ago
Status changed to Solved dev • 19 days ago