an hour ago
Dear IT / Network Security Team,
I am writing to urgently request your assistance in unblocking access to our SaaS dashboard, which is currently inaccessible on our network and halting critical business operations.
Affected Service: flow SaaS B/U Dashboard
Target URL: https://conversion-dashboard-production-74d0.up.railway.app/
Business Impact: Dashboard access and key monitoring/management operations are completely blocked
We have confirmed that the hosting provider (Railway) is currently experiencing automated false-positive blocks by network providers and security services. A third party has been sending scanning traffic using forged (spoofed) Railway source IP addresses.
According to the official incident notice from Railway:
The scanning traffic does not originate from their network, and there is no evidence that services or workloads have been compromised.
Railway is actively working with network providers and security vendors to restore IP reputation and lift the automated blocks.
To restore our operations, could you please review any automated security blocks and allowlist/permit outbound access to the application URL (https://conversion-dashboard-production-74d0.up.railway.app/) and its associated IP addresses?
Thank you for your prompt support.
Best regards,
1 Replies
an hour ago
We're sorry for the trouble. Your dashboard is up and responding normally from outside your network. The block comes from the External network blocks affecting access to Railway incident, which we are still working on. Some network providers and security services are blocking Railway IP addresses because of spoofed scanning traffic.
We can't change the firewall or security rules on your network. Your network administrator or provider needs to lift the block. They can use that incident notice to review the rules involved. They should allow the dashboard's hostname instead of a fixed IP, because the IP addresses behind Railway domains can change at any time.
Until then, using another network may give you temporary access.
Status changed to Awaiting User Response Railway • about 1 hour ago