Request for Manual Review of Workspace Restriction After Accidental Account Deletions
Anonymous
FREEOP

4 days ago

Hi Railway Support,

I'm currently unable to deploy because my workspace has been restricted with the message:

“We limited this workspace after detecting unusual activity. It can't create new resources or deploy until it upgrades to a paid plan.”

The reason shown is “Payment verification required.”

I believe this restriction may have been triggered because I deleted and recreated my Railway account several times. I want to clarify that I was not trying to misuse Railway, bypass any restrictions, or create multiple accounts for additional resources.

I was having trouble figuring out the GitHub integration and thought my GitHub account wasn't connected or configured correctly. I also couldn't find a way to properly log out and switch between accounts, so I mistakenly kept deleting the Railway account and creating it again while trying to troubleshoot the issue.

I'm a student currently working on a hackathon project, and I've barely used Railway resources. This was genuinely a mistake while trying to get GitHub authentication working, rather than an attempt to abuse the platform.

I understand that normally this restriction can be removed by upgrading to a paid plan, but I unfortunately cannot afford the upgrade at the moment.

Would it be possible for someone to manually review my workspace and remove the restriction as a one-time exception, given the circumstances?

I'm happy to follow any requirements or verification steps needed, and I won't repeat the account deletion/recreation process.

Thank you for taking the time to look into this. I would really appreciate any help you can provide.

Closed

3 Replies

Railway
BOT

4 days ago

Thanks for explaining what happened with the GitHub setup. The restriction on your workspace clears when the workspace moves to a paid plan, and adding a payment method on its own does not lift it.

We aren't able to remove it as a one-time exception on request. Until the workspace is upgraded, it can't create new resources or deploy.


Status changed to Awaiting User Response Railway • 4 days ago


Railway

Thanks for explaining what happened with the GitHub setup. The restriction on your workspace clears when the workspace moves to a paid plan, and adding a payment method on its own does not lift it. We aren't able to remove it as a one-time exception on request. Until the workspace is upgraded, it can't create new resources or deploy.

Anonymous
FREEOP

4 days ago

Please consider a manual reveiw


Status changed to Awaiting Railway Response Railway • 4 days ago


4 days ago

We've looked at this again with the background you gave us, and the answer stays the same. This restriction isn't removed as an exception, even for a one-time mistake like this one. The only way to lift it is to move the workspace to a paid plan. Until then it can't create new resources or deploy.

We know that's hard to hear in the middle of a hackathon, and we appreciate you explaining what happened.


Status changed to Awaiting User Response brody • 4 days ago


Status changed to Closed brody • 4 days ago


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